Job Position: Customer Support Engineer, TAC (Technical Assistance Centre)
Qualification: BE, B.Tech
Experience: Freshers
Location: Bangalore
Education:
BE in Computer Science or equivalent recommended
Cisco and other relevant technical certification (advantageous)
Overall:
The person will be responsible for providing technical support for Cisco products and networking technologies to Cisco's customers and partners world-wide. The breadth and diversity of technology exposure is second to none. The TAC is probably the best "networking school" in the world. The TAC is the first to be confronted by challenges and issues with new equipment and tools in the field. As such all roles have a technology learning curve that never ends.
All TAC members have strong fundamental "core" networking skills with specialist technology skills in areas like core networking (routing – switching) or advanced technologies like Voice – Security
There are opportunities to make lateral moves across the various teams over time. Likewise, after time many TAC members have followed career paths into a variety of Cisco disciplines.
Relationships:
Reports to a TAC team manager.
Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge. Effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident.
Connects directly with Cisco customers and builds effective working relationships while solving their issues. Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco.
Deliverables:
The engineer will provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions.
The engineer will typically be responsible for resolving moderately to highly complex technical problems, depending on the customers' need.
The engineer will simulate technical problems in lab environment.
The engineer will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
The engineer will provide internal and/or external technical presentations (cross-training).
The engineer will escalate some specific problems to the responsible Business Units for product enhancement.
The engineer will work closely with his colleagues to achieve common goals.
The engineer will strive to technical excellence and expertise.
PERSONAL PROFILE
Technical Skills:
Strong fundamental "core" networking skills, including routing, switching, and/or network security (essential)
Profound knowledge in one or more of the following areas: Voice Networking Call Manager, VOIP, Call Center, Application Networking, Security, Content and Data Networking Routing, Switching, Access (essential)
Strong knowledge of IT Architecture (advantageous)
Fluent English speaker (essential)
Soft Skills:
Autonomous worker with team spirit (essential)
Eager to learn. Technical aptitude to assimilate new learning quickly (essential)
Excellent written and verbal communication skills (essential)
Flexible: very able to adapt to a changing environment (essential)
Out-of-the-box thinker (essential)
Able to take initiative and drive change (essential)
Performs well under pressure and in disruptive environments where priorities can change in response to customer demand(essential)
Capacity and passion to the customers. Good customer engagement (essential)
Team player (essential)
Industry or Sector Experience:
Prior experience in a technical support capacity (advantageous).
Prior experience of high-level technical problem solving (essential)
Website: www.cisco.com
Click Here To Apply
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