Post : Technical Support Engineer.
Eligibility :
BE / B.Tech,MCA Any Graduate (10+2+3), Any Post Graduates, Diploma Holders (10+2+3) with an aggregate of 55% Marks.
Flunecy in communications skills (written & oral).
2011 / 2012 Passouts without experience can also attend
Candidate Profile:
Candidate should have completed minimum of 15 years of formal education.
Candidates shouldn't have any backlog at the time of IBM process.
Candidate should have good communication skills.
Candidate should have good knowledge on Computer Hardware and Networking concepts.
Job Description:
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery.
Perform problem cause analysis.
Resolve routine customer problem.
Ability to Identify Opportunity & Implement Process Improvements.
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills:
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
Browser Support - Internet Explorer.
Strong computer skills required.
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
Excellent oral and written communication skills.
Excellent customer service orientation.
Neutral accent.
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
Selection Process:
Written Test.
Group Discussion.
Technical Interview.
HR Round.
Venue1: Calicut - Date: 20th & 21st April 2013
JDT Islam Campus
Vellimadukunnu
Calicut - 673012
Venue2: Cochin- Date: 23rd & 24th April 2013
University College of Applied Sciences
Behind Changampuzha Park
Edapally, Cochin
For more details: call KBCCP 9037360286 / 9061560223 (9am to 6pm) on working days.
Company Profile:IBM Sales and Distribution develops, integrates, sells and distributes IBM’s unparalleled array of products and services. IBM offers its products through its global organizations. Consistent with IBM’s focus on business value, the company’s global team of account representatives combines a deep understanding of each client’s organizational and industry-specific needs with comprehensive knowledge of the products, technologies and services offered by IBM and its network of business partners.
All the candidates should bring the following to test venue:
Candidates need to bring DD Rs.200/- towards 'KSEDC Ltd' payable at Trivandrum OR pay the amount at spot ,
Two copies of RESUME,
Two sets of photocopies of your mark lists,
Three copies of passport size photographs,
Any Photo ID [College, DL, PAN, Voters]
Company Website: www.ibm.com
Click Here To Apply
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