Qualification: Any Graduate
Job Title: Customer Service Representative
Location: India,BANGALORE...
Organization Name: WW A&C Partner Services
Department Description: WW A&C Partner Services is a global organization catering to Oracle
partners to increase revenue and provide excellent partner support.
Brief Description: Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.
Detailed Description : Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.
Job Requirements: Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Works within defined procedures and routines with limited autonomy. Problem solving involves research and verification. Includes new graduate entrant with no professional experience; trainees, interns. Entry level position. Prefer 0-2 years of experience and good communication skills.
Additional Details: The current opening is for the position of 'OPN Operations Specialist' which is a global role and hence required to be flexible in shift hours and have excellent communication skills.
Website: www.oracle.com
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