HSBC Bank Recruitment For Freshers Graduate For The Post Of Associate Technical Analyst Job Location Kolkata, India Online Application 2013

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Company: HSBC

Job Description: Associate Technical Analyst

Qualifications: Freshers, Any Graduate

Essential Skills
·         Ability to work under pressure and deliver within limited timescales, whilst maintaining quality

·         Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment. Willingness to work outside office hours on occasions, including weekends.
·         Identifying the customer’s request accurately. The requests should be analysed and processed by following the standards, procedures, policies and group guidelines.
·         To handle acceptable volumes of user requests and complete them in the specified Turn Around Time thereby contributing to PLA with Business Area.
·         Perform on tasks as per the set quality standards and meet quality parameter defined in for the process. Work on feedback and ensure errors are not repeated.
·         Advise users (where applicable) in a structured manner with adequate explanation of issues, communicate as per group guidelines and establish positive relationships and maintain effective liaison with all departments.
·         Strong interpersonal skills & good customer service skills
·         Good communication skills, both verbal and written                                                         
·         Strong analytical skills to quickly assess situations, their impact and options for resolution with high level of judgment and decision making skills
·         To work in 24/7 environment.

Job Field : Operations

Primary Location : Asia Pacific-India-West Bengal-Kolkata

Schedule : Full-time Shift : Rotating

Description:Global Service Delivery
Global Service Delivery is a business-aligned, customer-servicing organisation with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division  simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.

As a part of our Group Service Center team, your key responsibilities are -

The analyst is responsible for processing and/or providing application end user support. The support environment may be multi-site with extensive systems utilizing a wide variety of applications used by the HSBC group. This role primarily adheres to Application Support processes and procedures in order to provide a high quality service to users. The analyst processes requests and resolves these to the required standard and within the levels defined in the Service Agreement. The individual(s) will be an extension of the RightOnshore Service Configuration Management team.

 Primarily they will be adding and managing relationships between various Configuration Items (CI’s). These relationships are held in a Configuration Management System (CMS) and these relationships need to be replicated in Global Service Desk (GSD) R12, using reporting to highlight any amendments that need making, and to ensure integrity. The role holder(s) will have the responsibility of ensuring additional and changed CI’s are replicated into the CMS and GSD R12.

Tasks :
Adding, deleting , renaming hosts, services and application in GSDr12.
Creating, deleting and amending Relationships between services and hosts in GSDr12.

Contact Admin requests like Analyst access to users, group creation, group deletion etc.



Click Here To Apply

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